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When someone leaves feedback complaining about a product, a service, or even one of your employees, and you feel that the criticism is unjustified, it’s tempting to respond using passive-aggressive language that blatantly blames the customer. Do Not Respond To Negative Feedback With Passive-Aggressive Language.It tells them that you want to hear from them, even if what they have to say is negative. Much like replying to them quickly, it shows them that you value them and their voice. In case you couldn’t tell, thanking the customer for their feedback is extremely important. Additionally, the customer is much more likely to notice the message if you reply as soon as possible. By responding as soon as possible, you will show the customer that their feedback is important to you and your business, that you value their time and loyalty, and that you are eager to help them in any way you can. If you do, you’ll miss an easy opportunity to make a great impression on the sender. Respond To Feedback As Soon as Possibleĭon’t take days, weeks, or months to answer feedback from a customer.Here are some of the tips to follow when crafting your response.

#Luminous synonym how to#

Top Tips To Use When Writing A “Thank You For Your Feedback” Emailīefore we get to the note and email templates, here are 5 quick tips for how to write a “thank you for your valuable feedback” message. Asking to return the product because it didn’t suit their needs or meet their expectations.Explaining to you how the product didn’t solve their problem.Complaining that the service job was not done right.Complaining that the service was not rendered in a timely manner.Telling you that the product doesn’t work.Reviewing every aspect of the product in glowing termsīelow are some common examples of negative feedback you may receive:.

Thanking you for how much your business helped them.

Complimenting you and your agents for how well they served the customer.

Explaining how your product solved a problem for them.

Telling you how well your product or services worked for their purposes.

There are two basic types of feedback customers will send to your business: positive and negative. In this article, we dig into the two types of feedback you will receive for your business, tips for crafting the perfect note or email response, and straightforward templates for writing “thank you for your valuable feedback” emails. This is a reply you should send to your customers, regardless of what type of feedback they leave. The outcome depends on how well you write your “thank you for your valuable feedback” response. How can we magically turn negative feedback into another purchase? Or, if the feedback was positive, how can we keep that energy flowing?

This opportunity exists even if the customer has nothing but negative reviews for their experience with your company. Each time you receive an email with customer feedback, you’re presented with an opportunity to create more sales. As a business, you likely receive lots of feedback from customers about the quality of your products or services.